Kozlowski Farms - Sonoma County Classics, Specialty Foods from the Russian River Valley
Shipping Information

Thank you for selecting Kozlowski Farms Sonoma County Classics Specialty, Natural Foods and Gourmet Foods.

To qualify for FREE SHIPPING SPECIALS, entire order must ship to one street address within the Continental USA. Multiple addresses cannot be combined with the FREE SHIPPING or DELIVERED SPECIALS.

Please call or e-mail our Customer Service department for shipping quotes to:
Hawaii, Alaska, Puerto Rico, UPS 2nd Day Air, UPS 3-Day Select, P.O. Boxes and APO addresses.

E-mail:
koz@kozlowskifarms.com

Telephone: Locally call (707) 887-1587 or 1-800-4-R-FARMS (800-473-2767)
                    Customer Service Hours: Monday through Friday 8:00 a.m. to 4:30 p.m. Pacific Time
                    Telephone Mail Order Hours: Seven days a week 10:00 a.m. to 4:30 p.m. Pacific Time
                    Closed: New Years, Easter, Thanksgiving and Christmas Days                    

Fax: 1-707-887-9650; a faxable order form is available at Print Order Form

Address: Kozlowski Farms Sonoma County Classics
                   5566 Hwy. 116 (aka 5566 Gravenstein Hwy. N)
                   Forestville, California 95436                                  

Return Policy

Return policy: Customers are responsible for shipping charges on returned products. Items must be returned in their original, unopened condition. Credits processed upon receipt of returned merchandise will exclude shipping and/or wrapping charges included on original order. Please contact Customer Service prior to returning product for a Return Authorization Number. Customer Service: Monday - Friday 8:00 a.m. to 4:30 p.m. Pacific Time or call 1-800-473-2767.

Damaged Merchandise

Damaged merchandise: All products are packed securely. Any damages, which may occur during shipment, must be reported to Kozlowski Farms Customer Service within two days of receipt. Kozlowski Farms will make every effort to either replace or refund damaged product, based on verification provided by the recipient from UPS or the USPO. Replacement or refund will be at the discretion of Kozlowski Farms. Original packing box(es) must be available for return or inspection. If a package shows damage upon receipt, immediately contact Customer Service Monday - Friday 8:00 a.m. to 4:30 p.m. Pacific Time or call 1-800-473-2767.

Incorrect Merchandise

Incorrect merchandise: All products are doubled checked for accuracy during packing. If incorrect product(s) are received, please contact Kozlowski Farms Customer Service within two days of receipt. Replacement or refund will be at the discretion of Kozlowski Farms. Original packing box(es) must be available for return or inspection. Contact Customer Service Monday - Friday 8:00 a.m. to 4:30 p.m. Pacific Time or call 1-800-473-2767.

Are you in the San Francisco Bay Area or planning to visit Northern California?
Everyone is welcome to Visit the Farm, located in the beautiful Russian River Valley of Sonoma County.

Retail Store Hours:
Monday through Friday 9:00 a.m. to 5:00 p.m.
Saturday and Sunday 10:00 a.m. to 5:00 p.m. Pacific Time
                    Closed: New Years, Easter, Thanksgiving and Christmas Days




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